# Auto body software that keeps customers and insurers updated while the car is in the shop.

## Sound familiar?

What auto body and glass shops tell us before a project starts.

Public business listings show 1,172 independent auto body and glass shops in Massachusetts, and 24% are listed with no website. Source: Pushbuild crawl of Overture Maps place listings, October 2026. Chains excluded.

- Customers call every day to ask when their car will be ready.
- Damage photos arrive by text and get lost.
- Insurance paperwork is chased by email.
- Estimate requests from the website sit for days.
- Nobody asks happy customers for a review.

## What we build

Each one is a working piece you can open and check when it's done.

### Photo estimate requests

An estimate form on your site that takes damage photos and the insurance details.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html) [Website bug fixes](https://pushbuild.com/services/website-bug-fixes.html)

### Repair status texts

A text when the car is checked in, when parts arrive and when it is ready.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html) [API integrations and data sync](https://pushbuild.com/services/api-integrations.html)

### Claim paperwork in one place

Insurer emails, approvals and supplements filed with the repair order.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html) [PDF and document data extraction](https://pushbuild.com/services/pdf-data-extraction.html)

### Missed call text back

Callers who cannot get through receive a text with the estimate form link.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html)

### Review follow-up

A review request after pickup, sent only to customers who rated the job well.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html)

### Shop board

Cars by stage, waiting parts and promised dates on one screen for the shop.

[Dashboards and reporting](https://pushbuild.com/services/dashboards.html)

**Auto body software we work with:** CCC ONE, Mitchell, [Shopmonkey](https://pushbuild.com/tools/shopmonkey.html), [Tekmetric](https://pushbuild.com/tools/tekmetric.html), Safelite.

**And the general tools around it:** [WordPress](https://pushbuild.com/tools/wordpress.html), [Google Sheets](https://pushbuild.com/tools/google-sheets.html), [Twilio](https://pushbuild.com/tools/twilio.html), [QuickBooks](https://pushbuild.com/tools/quickbooks.html), [Zapier](https://pushbuild.com/tools/zapier.html).

**Public data we can wire in:** [VIN Decoder & Vehicle Recalls](https://pushbuild.com/apis/vin-decoder-vehicle-recalls.html).

## Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

### Status texts cut calls

Example: a body shop texts customers at check-in, parts arrival and completion, and the front desk takes fewer status calls.

Shop system, SMS

Example project

### Estimates from photos

Example: a website form takes photos of the damage and the claim number, and the estimator replies with a time.

Website form, email

Example project

### Supplements filed together

Example: insurer supplement emails are filed with the right repair order automatically.

Outlook, shop system

Not sure where to start? [Start with an Automation Audit](https://pushbuild.com/audit.html).

## Questions people ask first

**Will this work with our estimating system?**

Most shop systems export or share repair orders. We check what yours offers before scoping.

**Do we have to change how we write estimates?**

No. Estimating stays where it is. We handle the messages and paperwork around it.

**Can texts come from the shop's own number?**

Yes, in most cases, so customers recognise the shop when it texts.

**How do we start?**

Tell us where the most calls or paperwork come from. We reply with questions or a written scope.

## Related

[**Auto repair**Appointments, estimate approvals, text updates, parts and reminders for independent auto repair shops, connected to your shop software..](https://pushbuild.com/for/auto-repair.html)[**Auto dealers**Lead response, inventory feeds, appointment setting, follow-up and reporting for independent and franchise auto dealers..](https://pushbuild.com/for/auto-dealers.html)[**Towing**Call intake, dispatch, driver updates, impound records and invoicing for towing and roadside companies, connected to your dispatch software..](https://pushbuild.com/for/towing.html)[**Car wash and detailing**Online booking, memberships, deposits, reminders and review requests for car washes and mobile or shop detailers..](https://pushbuild.com/for/car-wash-detailing.html)

## Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

[hello@pushbuild.com](mailto:hello@pushbuild.com?subject=Auto%20body%20project)

[(617) 299-8887](tel:+16172998887)

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As of 2026-11-05. Source: https://pushbuild.com/for/auto-body.html