# Jeweler software that tracks repairs and custom pieces and keeps customers in the loop.

## Sound familiar?

What independent jewelers tell us before a project starts.

Public business listings show 1,078 independent jewelers in Massachusetts, and 18% are listed with no website. Source: Pushbuild crawl of Overture Maps place listings, October 2026. Chains excluded.

- Customers call to ask if their repair is done.
- Repair tickets are paper envelopes in a drawer.
- Custom design approvals happen over long email threads.
- The website shows pieces that sold in the store last week.
- Engagement ring appointments are booked by phone only.

## What we build

Each one is a working piece you can open and check when it's done.

### Repair tracking

Each repair logged with photos, the job and a due date, and the customer texted when it is ready.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html) [CRM setup and lead pipelines](https://pushbuild.com/services/crm-setup.html)

### Custom order updates

Custom pieces tracked from design to casting to setting, with approvals collected in writing.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html)

### Appointment booking

Online booking for consultations, sizing and bridal appointments with reminders.

[Booking and scheduling systems](https://pushbuild.com/services/booking-systems.html)

### Store and online stock

In-store sales removed from the online store at once, so pieces never sell twice.

[Custom Shopify apps](https://pushbuild.com/services/shopify-apps.html) [API integrations and data sync](https://pushbuild.com/services/api-integrations.html)

### Anniversary and occasion reminders

A note ahead of anniversaries or birthdays customers chose to share, with a gentle suggestion.

[n8n, Make and Zapier automation](https://pushbuild.com/services/workflow-automation.html)

### Sales and repairs view

Sales by category and open repairs by age on one page each week.

[Dashboards and reporting](https://pushbuild.com/services/dashboards.html)

**Jewelry stores software we work with:** [Shopify](https://pushbuild.com/tools/shopify.html), [Square](https://pushbuild.com/tools/square.html), [Lightspeed](https://pushbuild.com/tools/lightspeed.html), [Klaviyo](https://pushbuild.com/tools/klaviyo.html), [Calendly](https://pushbuild.com/tools/calendly.html).

**And the general tools around it:** [WordPress](https://pushbuild.com/tools/wordpress.html), [Google Sheets](https://pushbuild.com/tools/google-sheets.html), [Twilio](https://pushbuild.com/tools/twilio.html), [QuickBooks](https://pushbuild.com/tools/quickbooks.html), [Zapier](https://pushbuild.com/tools/zapier.html).

## Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

### Repair ready texts

Example: a jeweler logs each repair with a photo, and the customer gets a text with pickup hours when it is done.

Repair log, SMS

Example project

### Custom ring approvals

Example: a couple approves the sketch and the stone in writing, and is told when casting and setting are done.

CRM, email

Example project

### Bridal consultations

Example: engagement ring consultations are booked online with a reminder and a short questionnaire.

Booking link, forms

Not sure where to start? [Start with an Automation Audit](https://pushbuild.com/audit.html).

## Questions people ask first

**Can you work with our repair envelopes?**

Yes. We can keep the envelope and add a ticket number that links to the digital record.

**Do we have to sell online?**

No. Many jewelers use the site for appointments and enquiries and sell in the store.

**Will customer details stay private?**

Yes. Everything sits in your own accounts and nothing is shared without your say.

**How do we start?**

Tell us whether repairs, custom work or online sales take the most time. We reply with questions or a written scope.

## Related

[**Retail**POS, inventory, online store, loyalty and reorders for independent retail stores, connected so stock counts and customer records agree..](https://pushbuild.com/for/retail.html)[**Boutiques**Inventory sync between store and Shopify, new-arrival emails, returns and exchanges, and size restock alerts for clothing boutiques and shoe stores..](https://pushbuild.com/for/boutiques.html)[**Photography**Inquiry follow-up, booking, contracts, invoices, gallery delivery and file organization for photographers, connected to the tools you already use..](https://pushbuild.com/for/photography.html)[**Event planners**Inquiry intake, proposals, vendor coordination, guest lists, timelines and payments for event planners, connected to the tools you already use..](https://pushbuild.com/for/event-planners.html)

## Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

[hello@pushbuild.com](mailto:hello@pushbuild.com?subject=Jewelry%20stores%20project)

[(617) 299-8887](tel:+16172998887)

---
As of 2026-11-10. Source: https://pushbuild.com/for/jewelry-stores.html