Pushbuild

WhatsApp conversations on the HubSpot record, with follow-ups that go out on their own.

Customers message you on WhatsApp, but HubSpot never hears about it, so leads are lost and nobody knows who replied last. HubSpot's own WhatsApp connection depends on your plan. A custom setup uses the WhatsApp Business Platform to add new numbers as contacts, log each conversation on the record, and send approved template messages when a deal moves or a lead goes quiet. Every run is logged, and a failed send is sent to you with the reason. We write down the scope and agree it with you before we start.

Start your integration

Sound familiar?

What businesses that talk to customers on WhatsApp and track them in HubSpot tell us before a project starts.

  • New WhatsApp leads never reach HubSpot.
  • Nobody can see the chat history on the contact.
  • Follow-ups depend on someone remembering.
  • Several staff message from personal phones.
  • You cannot tell which campaigns bring chats.

What we build

Each one is a working piece you can open and check when it's done.

Example: what a custom WhatsApp + HubSpot integration can do

Numbers to contacts

A new WhatsApp number adds or updates the contact, matched by phone.

CRM setup and lead pipelines

Chats on the record

Each conversation is logged on the contact's timeline.

API integrations and data sync

Template follow-ups

Approved WhatsApp templates go out when a deal moves or a lead goes quiet.

n8n, Make and Zapier automation

Reports

Chats, replies and deals by source and owner.

Dashboards and reporting

Logging and alerts

Every run is logged, and anything that cannot sync is sent to you with the reason.

Python scripts and utilities

The two tools: WhatsApp, HubSpot.

Also connected on request: WhatsApp, HubSpot, Twilio, Slack.

Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

Quote follow-up

Example: a contractor wants a WhatsApp reminder sent two days after a quote if the deal has not moved.

WhatsApp Cloud API, HubSpot workflows

Example project

Shared inbox

Example: a clinic wants every WhatsApp chat saved on the patient's HubSpot contact so any staff member can pick it up.

WhatsApp Business Platform, HubSpot API

Questions people ask first

Do we need the WhatsApp Business Platform?

For automated messages, yes. We help you set up the number and the message templates WhatsApp has to approve.

Can it message people who have not written to us?

Only with an approved template and their opt-in, as WhatsApp's rules require.

What if we use Twilio already?

Twilio offers WhatsApp too, so we can build on your existing account.

Want this as a ready-made pack?

We are turning the most requested integrations into ready-made n8n workflows you import and run in your own accounts. Tell us you want this one and we will email you when it is ready.

Get notified

Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

hello@pushbuild.com

(617) 299-8887