Pushbuild

WhatsApp that answers customers quickly and records every chat in your CRM.

Many customers would rather message than call. We connect the official WhatsApp Business platform to your CRM, store or booking tool, so common questions are answered, leads are captured and your team sees the whole conversation in one place. The scope is written down and agreed before we start.

Tell us what you needSee example projects

Sound familiar?

What WhatsApp Business users tell us before a project starts.

  • Customers message us on WhatsApp all day and the replies depend on who has their phone.
  • We answer the same ten questions again and again.
  • Leads from WhatsApp never make it into our CRM.
  • We want to send order or appointment updates but can't tell what is allowed.
  • More than one person needs to answer from the same number.

What we build

Each one is a working piece you can open and check when it's done.

WhatsApp Business API setup

The business account, number and message templates set up through the official platform, and a shared inbox for your team.

API integrations and data sync

Automatic replies to common questions

A chatbot that answers opening hours, prices, delivery and booking questions from approved text, and hands over to a person when it is unsure.

n8n, Make and Zapier automation API integrations and data sync

Leads into your CRM

Each new chat creates or updates a contact with the source, the message and the owner, so no enquiry is left in someone's phone.

CRM setup and lead pipelines GoHighLevel setup

Order and appointment updates

Template messages for confirmations, reminders and delivery news, sent from your store or booking system when the event happens.

n8n, Make and Zapier automation Booking and scheduling systems

Customer-service routing

Chats sent to the right person or team by topic or language, with an out-of-hours message and a clear queue.

n8n, Make and Zapier automation

Reports on conversations

Response time, volume by topic and chats that turned into orders, in one page the manager can read.

Dashboards and reporting

What we connect it to: Shopify, HubSpot, GoHighLevel, Google Sheets, Twilio, Zapier, n8n, Airtable.

Industries that use it: Ecommerce, Real estate, Insurance, Medical practices.

Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

Shop enquiries and order updates

Example: a jewellery store gets product questions on WhatsApp. A bot answers sizing and delivery questions, hands anything else to staff, and sends an order confirmation once the order is placed.

WhatsApp Business API, Shopify, chatbot

Example project

Insurance renewals by message

Example: a broker wants clients to message for a policy renewal date and get a reply from the CRM record, with a person stepping in for anything about a claim.

WhatsApp Business API, CRM

Example project

Lead capture from a click-to-chat ad

Example: a property agent runs ads that open a WhatsApp chat. Each chat becomes a CRM lead, gets a first reply, and is assigned to the nearest agent.

WhatsApp Business API, CRM, n8n

Questions people ask first

Can we keep using the normal WhatsApp Business app?

For small volumes, yes. Automation and a shared inbox need the official WhatsApp Business platform, and we explain what changes before you commit.

Can we message anyone we like?

No. WhatsApp has rules on who you can message and which message types need an approved template. We build within them and explain how they apply to you.

Who owns the setup?

You do. The accounts and the number are yours, and you get notes on how it works.

How do we start?

Tell us how customers reach you now and what your team answers most. We reply with questions or a written scope.

Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

hello@pushbuild.com

(617) 299-8887