We build a voice assistant for your business phone number. It picks up on the first ring, finds out what the caller needs, answers from your own pricing and service notes, books into your real calendar and sends your team a written summary. A person takes over whenever you decide one should.
Tell us what you needSee typical projectsYou know what you're getting before work begins.
What we hear from businesses before a project like this starts.
The requests that come up most often for this kind of work, and what each one takes to work properly.
A number that answers on the first ring, overnight and when every line is busy, and behaves differently by time of day and on holidays.
Hours, prices, service area and policies taken from notes you approve, and a plain "I will pass that to the team" when the answer is not there.
Open times read from your calendar, the caller offered a slot that suits them, and a confirmation sent by text and email.
A few questions you choose, such as what, where and how soon, so your team sees the urgent and the good jobs first.
A warm transfer to a staff number for the callers you pick, and a text to the on-call person when a call cannot wait.
Name, number, reason for calling, outcome and a short summary, with the transcript or recording linked, filed on the contact in your CRM.
Callbacks and booking reminders to people who requested a call or agreed to one, from a list you supply, in the hours you set.
Spanish or any other language you name, tested on sample calls first, with a note in the scope of how well each one is understood.
Tools that come up most: Twilio, Vapi, Retell, ElevenLabs, Google Calendar, Outlook, Calendly, Cal.com, HubSpot, GoHighLevel, Zoho CRM, Slack, n8n, Make, Zapier, webhooks.
Concrete pieces, each one something you can open and check when it's done.
A greeting, the questions you ask, what the assistant may promise and what it must pass to a person, written with you from the calls you really get.
Written script, call-flow mapYour current number forwarded, or a new one, routed to the assistant, with overflow to your staff when you want it.
Twilio, call forwarding, SIPThe assistant set up on a voice platform, with a voice chosen for phone calls and the pronunciation of your names and terms set.
Vapi or Retell, ElevenLabsLive availability read, a slot offered, the booking created and confirmed, with reschedules and cancellations handled.
Google Calendar, Outlook, Calendly, Cal.comOpening hours, prices, service area and policies served from a document or small endpoint you control and can edit.
Knowledge document, webhooksAfter each call a summary, the caller's details and the outcome posted to the contact, with a task for anything that needs a callback.
CRM API, Slack or emailWarm transfer to a live number for the callers you choose, and an immediate text to the on-call person for urgent ones.
Twilio, SMS, SlackPractice calls, including the awkward ones such as a mumbled address or a caller who interrupts, run before launch and after every change, with the transcripts and results handed over.
Test calls, transcripts, results sheetOne step that sends every call straight to a person or to voicemail, written down so anyone on your team can use it.
Call routing setting, short guideExample packages to show the shape of the work. These are examples, not past clients; yours gets its own written scope.
Example package
A number that answers, asks the questions you choose and sends your team a written message for every call.
You get
Example package
The assistant also books into your real calendar and records each call in your CRM.
You get
Example package
Full service overnight and when lines are busy, with calls passed to staff during the day.
You get
Example package
Calls to people who asked for a call or a reminder, from a list you supply.
You get
The habits that keep this kind of project from going wrong.
We read or listen to a sample of the calls you actually get and write the script from them, not from a template.
Before building we list what the assistant can promise, what it must never say and when it passes the call to a person. You agree that list in writing.
We phone it ourselves with the easy cases and the awkward ones, and you get the transcripts and the list of changes we made.
The phone number, voice platform and calendar connection sit in accounts in your name, with a written way to switch it off.
You describe it. We write it down, build it, and hand it over.
Tell us what you need in your own words, and which tools you already use. A few lines is plenty to start.
We reply with a short written scope: what gets built, what is out of scope, which accounts we need, and how we'll both know it works. You know what you're getting before work begins.
The work is split into milestones. At each one you see it working in your own account and sign it off before we go on.
You get the working system, its documentation and a walkthrough. If anything we built breaks in the next 30 days, we fix it at no charge.
Pushbuild has built software for businesses since 2010, for more than 40 clients. Every project is led by a former public-company CTO, from Groton, Massachusetts. See example builds.
Yes. It opens by saying it is an automated assistant for your business and it does not pretend to be a person. A caller can ask for a person at any point.
It says so, takes the caller's details and passes a task and a summary to your team. We test this with questions it should not be able to answer.
Usually yes. The simplest route is to forward your number to the assistant, so switching it off is a matter of removing the forward. Moving the number itself to a phone service is possible, and the scope says what that involves.
Only if you want recordings. If calls are recorded, the greeting says so. The rules on recording differ by state and country and are yours to confirm, and we raise the question before launch.
Yes, to people who asked for a call or agreed to one, such as a callback request or a booking reminder. Calling rules differ by country, and following them stays with you; we note what we know in the scope.
Natural enough for routine calls, with a voice we choose with you and test on sample calls. It is not a replacement for a person on a difficult or upset call, which is why the handover is part of the build.
We test the languages you name on sample calls and tell you in the scope how well each one works before you commit to it.
Phone minutes and voice-platform usage are billed to your own accounts by the minute of call. We estimate the monthly figure from your call volume in the scope.
A first voice line usually takes one to three weeks from the signed scope, depending mostly on how quickly we get call samples and calendar access.
For 30 days we repair anything we built that does not work as the scope describes, at no charge. After that, further work is scoped the same way and agreed with you before we start.
Tools: ElevenLabs, Retell, Vapi.
Do it once, we automate it. Show us the job one time and it runs on its own after that, in the tools you already use.
Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.
hello@pushbuild.com