Sound familiar?
What auto body and glass shops tell us before a project starts.
Public business listings show 1,172 independent auto body and glass shops in Massachusetts, and 24% are listed with no website. Source: Pushbuild crawl of Overture Maps place listings, October 2026. Chains excluded.
- Customers call every day to ask when their car will be ready.
- Damage photos arrive by text and get lost.
- Insurance paperwork is chased by email.
- Estimate requests from the website sit for days.
- Nobody asks happy customers for a review.
What we build
Each one is a working piece you can open and check when it's done.
Photo estimate requests
An estimate form on your site that takes damage photos and the insurance details.
n8n, Make and Zapier automation Website bug fixesRepair status texts
A text when the car is checked in, when parts arrive and when it is ready.
n8n, Make and Zapier automation API integrations and data syncClaim paperwork in one place
Insurer emails, approvals and supplements filed with the repair order.
n8n, Make and Zapier automation PDF and document data extractionMissed call text back
Callers who cannot get through receive a text with the estimate form link.
n8n, Make and Zapier automationReview follow-up
A review request after pickup, sent only to customers who rated the job well.
n8n, Make and Zapier automationShop board
Cars by stage, waiting parts and promised dates on one screen for the shop.
Dashboards and reportingAuto body software we work with: CCC ONE, Mitchell, Shopmonkey, Tekmetric, Safelite.
And the general tools around it: WordPress, Google Sheets, Twilio, QuickBooks, Zapier.
Public data we can wire in: VIN Decoder & Vehicle Recalls.
Example projects
Illustrations of the shape of the work, not past clients. Yours gets its own written scope.
Example project
Status texts cut calls
Example: a body shop texts customers at check-in, parts arrival and completion, and the front desk takes fewer status calls.
Shop system, SMSExample project
Estimates from photos
Example: a website form takes photos of the damage and the claim number, and the estimator replies with a time.
Website form, emailExample project
Supplements filed together
Example: insurer supplement emails are filed with the right repair order automatically.
Outlook, shop systemNot sure where to start? Start with an Automation Audit.
Questions people ask first
Will this work with our estimating system?
Most shop systems export or share repair orders. We check what yours offers before scoping.
Do we have to change how we write estimates?
No. Estimating stays where it is. We handle the messages and paperwork around it.
Can texts come from the shop's own number?
Yes, in most cases, so customers recognise the shop when it texts.
How do we start?
Tell us where the most calls or paperwork come from. We reply with questions or a written scope.
Tell us what you need built.
Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.
hello@pushbuild.com