Sound familiar?
What support teams on Zendesk tell us before a project starts.
- Tickets sit in a general queue until someone picks them.
- Agents switch to the shop or CRM for every order question.
- We added triggers over the years and now nobody knows what fires when.
- Social and messaging channels are not all in Zendesk yet.
- Reports mean exporting tickets and rebuilding the same sheet.
What we build
Each one is a working piece you can open and check when it's done.
Routing and triggers cleaned up
Existing triggers and automations read, written down and simplified, with routing by language, product, plan or topic.
n8n, Make and Zapier automationCustomer context on the ticket
Order, subscription or account details from your shop or CRM shown to the agent, so they do not leave the ticket to look it up.
API integrations and data syncMessaging channels connected
Instagram, Facebook, WhatsApp and similar channels brought into Zendesk across brands, each routed to the right team.
API integrations and data sync n8n, Make and Zapier automationFollow-up and escalation
Reminders for tickets with no reply, and a clear path to escalate to a manager or another team with the history attached.
n8n, Make and Zapier automationWebhooks to other systems
Ticket events sent to your own tools, such as a Slack alert, a CRM note or a refund request in your shop.
API integrations and data sync n8n workflows and self-hostingSupport reports
Volume, first reply time and resolution by team, brand and topic on one page.
Dashboards and reportingWhat we connect it to: Shopify, Slack, HubSpot, Salesforce, Stripe, Zapier, Google Sheets.
Industries that use it: Ecommerce, Online courses, SaaS startups.
Example projects
Illustrations of the shape of the work, not past clients. Yours gets its own written scope.
Example project
Order details in the ticket
Example: an online store wants each Zendesk ticket to show the customer's last orders and tracking, pulled from the shop when the ticket opens.
Zendesk, Shopify, webhookExample project
Three brands, one inbox set
Example: a sports company wants WhatsApp, Instagram and X for each of its three brands arriving in Zendesk and routed to the brand's own team.
Zendesk messaging, brand settingsExample project
Silent ticket alert
Example: a support lead wants a Slack message listing tickets that have waited more than a day for an agent reply.
Zendesk, SlackQuestions people ask first
Can Zendesk be connected to our other tools?
Yes. Zendesk has a REST API and webhooks that can be tied to triggers or to events, and it connects through Zapier and Make. What your plan includes varies, so we check that first and write it into the scope.
Do we have to change our support process?
No. We work around how your team already handles tickets, and we agree any change to routing before we make it.
Who owns what you build?
You do. It is built in your own accounts, and you get notes on how it works so your team can change it without us.
How do we start?
Tell us what you use around Zendesk and the one job that wastes the most time each week. We reply with questions or a written scope.
Tell us what you need built.
Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.
hello@pushbuild.com