Sound familiar?
What furniture and home goods stores tell us before a project starts.
Public business listings show 1,103 independent furniture and home goods stores in Massachusetts, and 20% are listed with no website. Source: Pushbuild crawl of Overture Maps place listings, October 2026. Chains excluded.
- Customers call to ask where their special order is.
- Delivery days are planned on a whiteboard and change often.
- The website shows pieces we no longer carry.
- Fabric and finish choices get lost between the floor and the supplier.
- Nobody follows up after delivery to ask how it went.
What we build
Each one is a working piece you can open and check when it's done.
Special order tracking
Each special order tracked from supplier to warehouse, with the customer told at each step.
n8n, Make and Zapier automation CRM setup and lead pipelinesDelivery scheduling
Delivery windows offered to the customer by text, confirmed, and grouped into routes for the crew.
Booking and scheduling systems n8n, Make and Zapier automationWebsite stock in step
Floor and warehouse stock reflected on the website so customers see what you really have.
API integrations and data sync ETL and data pipelinesOrder details kept together
Fabric, finish and measurement choices stored with the order and sent to the supplier as written.
n8n, Make and Zapier automationAfter-delivery follow-up
A note after delivery asking how it went, with a review link for happy customers.
n8n, Make and Zapier automationSales and order view
Sales by category and open special orders by age, on one page for the owner.
Dashboards and reportingFurniture stores software we work with: Shopify, Square, Lightspeed, Klaviyo, QuickBooks.
And the general tools around it: WordPress, Google Sheets, Twilio, Mailchimp, Zapier.
Example projects
Illustrations of the shape of the work, not past clients. Yours gets its own written scope.
Example project
Where is my sofa
Example: a store texts each special-order customer when their piece ships from the factory and when it reaches the warehouse.
POS, SMSExample project
Delivery window by text
Example: customers pick a delivery window from a text, and the crew gets the day's route the night before.
Booking link, Google SheetsExample project
Floor stock online
Example: a home goods shop's website hides pieces that have sold off the floor.
Shopify, POS exportNot sure where to start? Start with an Automation Audit.
Questions people ask first
Can this work with our supplier's system?
Often through email or files the supplier already sends. We check what each supplier provides first.
Do we need to sell online?
No. Many stores use the website to show stock and take enquiries, and sell in person.
Can the delivery crew use it from a phone?
Yes. Routes and customer details open on a phone, with no new app to learn.
How do we start?
Tell us where orders or deliveries cause the most calls. We reply with questions or a written scope.
Tell us what you need built.
Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.
hello@pushbuild.com