Pushbuild

Intercom conversations that reach the right person with the right context.

Intercom is where customers talk to you, and it only helps if the answer team can see who they are. We set up routing, tidy the help center, and connect Intercom to your CRM and billing so each conversation shows the plan, the account and the history. We write the scope first, and you approve it.

Tell us what you needSee example projects

Sound familiar?

What teams using Intercom tell us before a project starts.

  • Every conversation lands in one inbox and sorting them takes a person's whole morning.
  • Agents ask customers for details that already sit in our billing system.
  • Sales learns about a customer's complaint after the renewal call.
  • Help-center articles are out of date and nobody owns them.
  • Contacts in Intercom and the CRM have drifted apart.

What we build

Each one is a working piece you can open and check when it's done.

Routing by plan, topic and language

Conversations assigned to the right team or person using what Intercom knows about the contact, with out-of-hours messages and fallback owners.

n8n, Make and Zapier automation

Billing and account details in the conversation

Plan, renewal date and payment status pulled in beside the chat, so agents answer without asking.

API integrations and data sync Stripe integration and billing

Contacts and companies kept in step

Intercom contacts matched to the CRM, with updates flowing the right way and merged duplicates.

CRM setup and lead pipelines API integrations and data sync

Conversation records in the CRM

Tagged conversations, such as a cancellation request or a feature ask, logged to the account so sales and success can see them.

API integrations and data sync

Help-center content

Articles audited, grouped and rewritten from real questions, with an owner and review date for each, and gaps listed from conversations.

n8n, Make and Zapier automation

Support reporting

Volume, response and resolution times by topic and team, delivered weekly without a manual export.

Dashboards and reporting

What we connect it to: HubSpot, Salesforce, Stripe, Slack, Jira, Zendesk, Notion, Google Sheets.

Industries that use it: SaaS startups, Ecommerce, Online courses, Subscription boxes.

Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

Plan-aware routing for a software team

Example: a software company wants chats from its top-tier customers to reach a named success manager, while free users go to a help-center-first flow.

Intercom workflows, billing API, CRM

Example project

Cancellation requests to the account owner

Example: a subscription app wants a conversation tagged as cancelling to create a task in the CRM and a Slack message to the account owner within minutes.

Intercom webhooks, CRM API, Slack

Example project

Help-center refresh from real questions

Example: a small SaaS team exports last quarter's conversations, groups the repeat questions and drafts new articles for a support lead to review and publish.

Intercom export, Google Sheets, help center

Questions people ask first

Can you work inside our existing Intercom workspace?

Yes. We work in your own workspace, test new routing on a small group first and agree the switch-over with you.

Does this replace our support team?

No. It gets conversations to the right person with the facts in front of them, so they spend time helping rather than hunting.

Which CRMs and billing tools can connect?

Most that have an API or webhooks, including HubSpot, Salesforce and Stripe. We confirm yours in the first review.

How do we start?

Tell us how conversations are handled today and which system holds the customer facts. We reply with questions or a written scope.

Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

hello@pushbuild.com

(617) 299-8887