Pushbuild

RingCentral automation that logs the call, follows up the miss and shows the numbers.

RingCentral carries your calls, texts and voicemail. What gets lost is what happens next: the call that was never logged, the voicemail nobody returned, the report built by hand. RingCentral has a developer platform with a call log API and webhook subscriptions for events such as SMS and call sessions. We use it to connect phone activity to your CRM and your team's tools. The scope is written down and agreed before we start.

Tell us what you needSee example projects

Sound familiar?

What teams that run their phones on RingCentral tell us before a project starts.

  • Calls are not logged in the CRM unless the rep remembers.
  • A missed call or voicemail sits for a day before anyone follows up.
  • We cannot tell which team members are actually returning calls.
  • Text messages with customers live on one person's phone line.
  • Call reports mean exporting a log and building a pivot table.

What we build

Each one is a working piece you can open and check when it's done.

Calls logged to the contact

Inbound and outbound calls, with time, length and who took them, added to the matching contact or deal without the rep doing it.

API integrations and data sync CRM setup and lead pipelines

Missed calls and voicemails

A missed call creates a task for the right person, texts the caller, and stays on a list until someone closes it.

n8n, Make and Zapier automation

Texts into the same record

SMS conversations saved to the customer record, so anyone covering for a colleague sees the whole history.

API integrations and data sync

Call recordings filed

Recordings saved to the right folder with the customer, date and agent in the name, for review or training.

Python scripts and utilities

After-call follow-up

A thank-you text or email after a call, based on its outcome, with a reminder if a next step was agreed.

n8n, Make and Zapier automation

Call activity dashboard

Calls, answer rate, talk time and callbacks by person and by day, on one page.

Dashboards and reporting

What we connect it to: HubSpot, Salesforce, Google Sheets, Slack, Zapier, Make, n8n.

Industries that use it: Call centers, Real estate, Insurance, Property management, Recruiting.

Example projects

Illustrations of the shape of the work, not past clients. Yours gets its own written scope.

Example project

Missed call to task

Example: a property management office wants every missed call from a tenant turned into a task for the on-duty manager, with a text to the caller saying it was received.

RingCentral webhooks, Twilio, n8n

Example project

Call log to deal

Example: a small insurance agency wants each call matched to the contact by phone number and logged on the policy opportunity.

RingCentral call log API, HubSpot

Example project

Weekly call report

Example: a sales manager gets a Monday summary of calls made, answered and returned by each rep, without exporting anything.

RingCentral API, Google Sheets, email

Questions people ask first

Does RingCentral have an API?

Yes. RingCentral has a developer platform with a call log API and webhook subscriptions. We check your plan and admin access early, since both matter.

Can it work with the CRM we already have?

Usually. If the CRM has an API or connects through Zapier or Make, we can join the two.

Will this change how our team answers calls?

No. Calls work as they do now. The logging and follow-up happen behind the scenes.

How do we start?

Tell us your CRM and the one call task that gets missed most. We reply with questions or a written scope.

Tell us what you need built.

Email a few lines about what you want and which tools you use, or call. We reply with questions or a written scope.

hello@pushbuild.com

(617) 299-8887